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FAQ: by in service
FAQ: by in City
Answers adapted to municipal regulations, local climate and service availability.
Frequently Asked Questions — Page 1/4
What is softwash?
Soft wash is a gentle washing method that applies a cleaning solution at low pressure, then rinses without damaging surfaces.
What is the difference between soft wash and pressure washing?
Soft wash relies on chemistry + low pressure (delicate surfaces). Controlled pressure is a mechanical method (robust surfaces such as concrete).
Why can DIY cleaning cause infiltration?
Because a poorly aimed spray can push water behind the siding, joints or flashings, causing mold and damage.
How does the full process work (call → quote → approval → work)?
We collect information/photos, prepare a quote, confirm the scope, schedule the work, protect the site, complete the job, then do a final inspection with photos and recommendations.
What do you do to protect plants?
Pre-rinsing, protection when needed, controlled application, then full rinsing to reduce risk.
What are the electrical risks?
Spraying exterior outlets, boxes or equipment can create shock, short circuits or damage. We protect and avoid sensitive areas.
Can I clean a heritage building myself?
It is strongly discouraged: sensitive materials, risk of discoloration and irreversible damage. We proceed with tests and very gentle methods.
Do you offer soft wash?
Yes. We assess the surface, condition and access, then apply the safest method (softwash, controlled pressure or a combination) for a uniform result.
Do you offer pressure washing?
Yes. We assess the surface, condition and access, then apply the safest method (softwash, controlled pressure or a combination) for a uniform result.
Do you offer facade washing?
Yes. We assess the surface, condition and access, then apply the safest method (softwash, controlled pressure or a combination) for a uniform result.
Do you offer brick cleaning?
Yes. We assess the surface, condition and access, then apply the safest method (softwash, controlled pressure or a combination) for a uniform result.
Do you offer stone cleaning?
Yes. We assess the surface, condition and access, then apply the safest method (softwash, controlled pressure or a combination) for a uniform result.
Do you offer concrete cleaning?
Yes. We assess the surface, condition and access, then apply the safest method (softwash, controlled pressure or a combination) for a uniform result.
Do you offer stucco cleaning?
Yes. We assess the surface, condition and access, then apply the safest method (softwash, controlled pressure or a combination) for a uniform result.
Do you offer nettoyage d’aluminum?
Yes. We assess the surface, condition and access, then apply the safest method (softwash, controlled pressure or a combination) for a uniform result.
Do you offer siding cleaning?
Yes. We assess the surface, condition and access, then apply the safest method (softwash, controlled pressure or a combination) for a uniform result.
Do you offer retrait de sel winternal / efflorescence?
Yes. We assess the surface, condition and access, then apply the safest method (softwash, controlled pressure or a combination) for a uniform result.
Do you offer mould & algae treatment?
Yes. We assess the surface, condition and access, then apply the safest method (softwash, controlled pressure or a combination) for a uniform result.
Do you offer nettoyage de parking lot à pressure?
Yes. We assess the surface, condition and access, then apply the safest method (softwash, controlled pressure or a combination) for a uniform result.
Do you offer industrial dock cleaning?
Yes. We assess the surface, condition and access, then apply the safest method (softwash, controlled pressure or a combination) for a uniform result.
Do you offer Emergency Services 24/7 (rapid response)?
Yes. We assess the surface, condition and access, then apply the safest method (softwash, controlled pressure or a combination) for a uniform result.
Step 1: Call & info gathering — what to expect?
On explique clairement cette étape (Call & info gathering) et ce qui est requis de votre côté pour éviter retards et risques de dommages.
Step 2: Photos/measurements — what to expect?
On explique clairement cette étape (Photos/measurements) et ce qui est requis de votre côté pour éviter retards et risques de dommages.
Step 3: Detailed quote — what to expect?
On explique clairement cette étape (Detailed quote) et ce qui est requis de votre côté pour éviter retards et risques de dommages.
Step 4: Signature/authorization — what to expect?
On explique clairement cette étape (Signature/authorization) et ce qui est requis de votre côté pour éviter retards et risques de dommages.
Step 5: Planning — what to expect?
On explique clairement cette étape (Planning) et ce qui est requis de votre côté pour éviter retards et risques de dommages.
Step 6: Site protection — what to expect?
On explique clairement cette étape (Site protection) et ce qui est requis de votre côté pour éviter retards et risques de dommages.
Step 7: Execution — what to expect?
On explique clairement cette étape (Execution) et ce qui est requis de votre côté pour éviter retards et risques de dommages.
Step 8: Final inspection — what to expect?
On explique clairement cette étape (Final inspection) et ce qui est requis de votre côté pour éviter retards et risques de dommages.
Step 9: After photos — what to expect?
On explique clairement cette étape (After photos) et ce qui est requis de votre côté pour éviter retards et risques de dommages.
Step 10: Maintenance advice — what to expect?
On explique clairement cette étape (Maintenance advice) et ce qui est requis de votre côté pour éviter retards et risques de dommages.
What is the main risk: infiltration d’eau?
Le risque est réel: eau derrière siding/joints → moisissures, délamination, taches internes. Un protocole pro réduit ces dangers via méthode adaptée, protections et rinçage contrôlé.
What is the main risk: dommages joints?
The risk is real: erosion of masonry joints → weakened wall. A professional protocol reduces these risks through an adapted method, protective measures and controlled rinsing.
What is the main risk: décoloration?
The risk is real: poorly measured products → stains, bleaching. A professional protocol reduces these risks through an adapted method, protective measures and controlled rinsing.
What is the main risk: bris fenêtres?
Le risque est réel: pressure trop forte → scellants/thermos endommagés. Un protocole pro réduit ces dangers via méthode adaptée, protections et rinçage contrôlé.
What is the main risk: chute?
The risk is real: ladders/wet surfaces → slips and falls. A professional protocol reduces these risks through an adapted method, protective measures and controlled rinsing.
What is the main risk: électricité?
The risk is real: outlets/junction boxes → electric shock. A professional protocol reduces these risks through an adapted method, protective measures and controlled rinsing.
What is the main risk: patrimonial?
The risk is real: sensitive materials → irreversible damage. A professional protocol reduces these risks through an adapted method, protective measures and controlled rinsing.
Do you have rules about le rejet des eaux usées?
Depending on the municipality/borough, discharge to storm drains may be restricted. We adapt the method and water management accordingly.
Are there restrictions in heritage zones?
Oui, selon l’arrondissement/municipalité. On privilégie tests et méthodes douces, et on peut demander une validation préalable si nécessaire.
Is noise regulated?
Usually yes, based on municipal schedules. We plan the work to stay reasonable and compliant.
Do you need to secure the perimeter?
Pour sites commerciaux/institutionnels, c’est souvent requis (signalisation, cônes, zones interdites) pour éviter accidents.
Quels sont les risques typiques en fall pour le exterior washing?
On adapte la méthode selon msummero: gel/ruissellement/évaporation/vent. Objectif: éviter dommages, traces et infiltrations.
Quels sont les risques typiques en winter pour le exterior washing?
On adapte la méthode selon msummero: gel/ruissellement/évaporation/vent. Objectif: éviter dommages, traces et infiltrations.
Quels sont les risques typiques en spring pour le exterior washing?
On adapte la méthode selon msummero: gel/ruissellement/évaporation/vent. Objectif: éviter dommages, traces et infiltrations.
Quels sont les risques typiques en summer pour le exterior washing?
On adapte la méthode selon msummero: gel/ruissellement/évaporation/vent. Objectif: éviter dommages, traces et infiltrations.
Do you serve Montreal?
Yes. We serve Montreal for exterior building cleaning (softwash et controlled pressure), depending on surfaces and access.
Do you serve Montreal-Est?
Yes. We serve Montreal-Est for exterior building cleaning (softwash et controlled pressure), depending on surfaces and access.
Do you serve Montreal-Ouest?
Yes. We serve Montreal-Ouest for exterior building cleaning (softwash et controlled pressure), depending on surfaces and access.
Do you serve Mont-Royal?
Yes. We serve Mont-Royal for exterior building cleaning (softwash et controlled pressure), depending on surfaces and access.